Before you start

Passport, for a prepaid SIM
A French RIB, for most contract tariffs
An unlocked or eSIM-capable handset
A French address, for fibre installation

Step-by-step

1
Buy a prepaid SIM on your passport the day you arrive
Available at the airport, in phone shops and in tabacs. Identity verification is required but a passport satisfies it. A French number in your first hours unlocks bank verification codes and appointment systems that will otherwise block you.
In personWho: YouDay 1
2
Move to a sans engagement contract once you have a RIB
French no-commitment tariffs are month-to-month and remarkably cheap for large data allowances. There is little reason to take a long commitment unless a subsidised handset genuinely justifies it, and it usually does not.
OnlineWho: You
3
Order fibre as soon as you have an address
Coverage across the métropole is good and prices are low. Installation usually takes one to three weeks and may need a technician visit and access to the building's riser.
OnlineWho: You
4
Ask about fibre at the viewing if you work from home
The old brick buildings around the Capitole, Carmes and Saint-Étienne were not designed for modern cabling, and getting fibre into a specific flat can depend on what the copropriété has already agreed to. Coverage maps show the street as served while the individual flat is not.
OnlineWho: You
5
Keep your number when you switch operators
Request your RIO code by calling 3179 free of charge from the line you want to port, then hand it to the new operator, which runs the switch and terminates the old contract automatically. Never cancel first — you lose the number permanently.
Mobile appWho: You
6
Check coverage in the Pyrenees if that is where your weekends go
Urban coverage across Toulouse is strong on every network. The valleys ninety minutes to two hours south are a different matter and the operators differ substantially. If you will be walking or skiing regularly, compare coverage maps for the specific valleys rather than the region.
OnlineWho: You

Documents you’ll need

Passport, for prepaid registration
French RIB, for a contract
Justificatif de domicile, for fibre installation

Things most newcomers don’t know

French mobile is cheap in a way that surprises almost every arrival.

The entry of a disruptive fourth operator in 2012 triggered a price war whose effects never reversed, and France now has some of the lowest mobile tariffs in western Europe. Large-data plans with no commitment cost a fraction of the UK, German or Irish equivalent. Anyone paying a high monthly mobile bill in France has simply not looked at what is on offer.

Source: Arcep

The RIO code is how you keep your number, and you request it from the line itself.

Call 3179 free of charge from the phone you want to port and a voice server reads you a RIO code and sends it to you by SMS. Give that to the new operator. They execute the switch and close the old contract automatically. Cancelling the old service first loses the number for good, and very few newcomers know the number exists — it is the most common self-inflicted telecom mistake in France.

Source: Arcep

Sans engagement is the default worth choosing, precisely because the market keeps moving.

France's no-commitment tariffs are month-to-month, cheap and switchable, and they exist because of how competitive the market is. A subsidised handset inside a two-year contract almost always costs more in total than buying the phone outright, and it removes your ability to move when a better offer appears — which here happens several times a year.

Source: community-reported

Fibre in the brick centre depends on the building, not the street.

Toulouse's old core is dense nineteenth-century and earlier brick with narrow risers and copropriétés that have to agree to installations. Two flats on the same street can have completely different answers, and the operator's coverage checker works at street level. If your income depends on a stable connection, make it a question at the viewing rather than a problem to solve after signing.

Source: community-reported

Common mistakes to avoid

Signing a two-year commitment when no-commitment tariffs are cheap and switchable.
Cancelling your old service before requesting the RIO code and losing the number.
Assuming fibre is available in an old brick building because the street is covered.
Paying a high monthly mobile bill in one of Europe's cheapest markets.
Choosing a network on urban performance without checking Pyrenean valley coverage.

Some of this may be out of date. Spotted something inaccurate? Help us keep it right for the next newcomer.